Originally from the Detroit area, Dave Webber spent 22 years working for IBM in various technical positions in New York, Ohio and Michigan. During those years Dave supported commercial clients ranging from Fortune 100 companies down to small local businesses in virtually every industry, as well as federal, state and local government agencies.
In 2005 Dave left IBM to form Oakland Solutions. Oakland Solutions was founded to provide big company levels of technical support to small and medium businesses.
AT OAKLAND SOLUTIONS OUR VALUES ARE:
INTEGRITY & ACCOUNTABILITY
Integrity means “one.” What we say and what we do are the same, we deliver what we promise and we’re willing to be held accountable for it.
EASY TO WORK WITH
& COMMUNICATE WITH
We want to make working with us as simple and stress free as possible.
We understand that not everyone knows the jargon and will do our best to communicate clearly with those
We strive to consistently exceed expectations and become better at all we do.
RESPECT FOR OTHERS
We truly care and are anxious to help. We work hard to understand your point of view and your particular situation.
In our chosen areas of expertise, provide relevant, actionable, information to those we guide.
THE OAKLAND SOLUTIONS GUARANTEE
WHAT THIS MEANS TO YOU
We want to be perfectly clear on this – If you are ever dissatisfied with any hourly service for ANY reason, call and let us know. We will work with you to correct or repeat the service at no additional charge.
If this still does not resolve the issue to your complete satisfaction, we will refund 100% of the money you’ve paid us to resolve that issue. All we ask is that you notify us within 72 hours of the unsatisfactory service and before another service begins.
You’ll notice we don’t hide behind small print, legal-eeze, or other weasel clauses in our guarantee. That’s because we are completely confident in our ability to fix whatever problems you have and make you thrilled that you called us.
HOW WE WORK
With our network support and it management services, we use technology to increase profitability and productivity for businesses in the Troy, Birmingham, Rochester, Rochester Hills, Sterling Heights areas and throughout Oakland and Macomb counties instead of being a constant problem that costs you time and money.
No long term contracts – Contracts with Oakland Solutions LLC can be cancelled with 30 days notice, unlike other IT firms that lock their clients into long-term contracts. We keep our clients by providing high levels of service.
Guarantee – Oakland Solutions LLC provides the highest quality computer and networking services with professional and courteous technicians. If you’re not completely satisfied with our services you pay nothing!
A personal account specialist is assigned to each account.
We’ll explain what’s wrong and what’s needed in plain English.
We’ll never talk down to you, or make you feel stupid.
For ongoing issues and projects, we’ll make sure to provide you with regular updates.
We’ll show up dressed professionally and on time.
We provide advanced products that greatly increase your security and monitor them 24/7.
Our proactive monitoring and maintenance can detect and resolve many problems before they impact your business.